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Returns & Repairs


Returns

Returns are simple. We do not charge administrative or restocking fees on any product returned within 30 days. Simply complete and email our Return Merchandise Authority (RMA) and we will refund 100% of the purchase price of any product returned within 30 days of purchase less actual shipping costs. Products must be returned in their original packaging in NEW condition within 30 days of purchase.

NOTE: All Motic products are subject to a 25% restocking fee.

Boxes, packing materials, wrappers, cartons, instruction manuals and products must be in their ORIGINAL condition without markings, tape, folds or defacing. Products returned in other than new condition will be subject to a 15% minimum restocking fee. Products returned in damaged or unacceptable condition will be returned to the customer without exchange. Condition will be assessed at the absolute discretion of The Microscope Store, LLC.


All sales of products that are close-out specials, or special ordered on behalf of customers are final. No returns of such close-out or special ordered products will be accepted and no refunds can be made.


Returned Goods - Mitutoyo Products

  • All returns are subject to 15% restocking charge.

  • Special orders and discontinued items are not returnable.

  • Calibrated items are not returnable.

  • Returned products must be in original condition, of current design, undamaged, in original packing and accompanied by a copy of all original documents received with the product (i.e., invoice, inspection certificates, operations manuals, etc.). Storage cases and sleeves must not be defaced; sticky back labels are prohibited. Returned products that fail to meet these criteria will be returned to the sender freight collect.

  • Authorized returns must be packaged in protective shipping containers using protective fill material.

  • Returned products must be shipped to Mitutoyo America from the distributor’s primary place of business.

  • Credit will be processed after Mitutoyo America Corporation completes and approves the RMA; please allow up to 7 business days. Mitutoyo America Corporation reserves the right to determine whether to return the product.


Non-Warranty Repairs

All products returned for repair require a Return Merchandise Authorization (RMA). Please call us for a RMA on (877) 409-3556. If the product is not covered by warranty, a minimum fee of $99 will be charged to assess and repair the microscope plus the cost of any parts required and shipping.

Typically, repairs will be executed within three weeks of receiving the product although the exact timing will vary according to the complexity of the repairs, any requirement to order spare parts and the volume of repair work in hand at any given time. The customer is responsible for all shipping costs at standard rates quoted to us by our carrier. If there are any questions or concerns about any of the information presented here, please call us directly, toll-free, at (877) 409-3556.


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